Contacting the NSOC
The VESTA NSOC is here to serve your support needs 24 hours a day, 365 days a year. Our trained team is ready to support you at any time.
The NSOC can be reached via:
Telephone (800) 491-1734 options 2
Email: VESTANSOC@motorolasolutions.com
NOTE: Critical and High priority incidents should not be reported via email or the web portal.
Product and system technical resources are ready to receive and take action on requests for service.
The VESTA NSOC will:
Open a case and categorize the issue or request
Resolve cases based on priority
Perform remote analysis to assist in identifying a corrective action plan
Escalate the case/request to technical or service experts when required
Engage next level management to ensure timely problem resolution
Provide regular status updates for escalated incidents