Disaster Recovery Service Offering
The Disaster Recovery service provides an automatic backup of the entire contents of
the hard drives on Windows-based servers and workstations within a call center.
Backups are typically scheduled to be performed on a weekly basis, and are designed
to avoid any adverse affects on the call center’s operation. System backups are saved to
the Network Management Server (NMS) located at the site.
The Disaster Recovery solution includes the following key benefits:
Vesta Solutions, Inc. continuously certifies its products with the Disaster Recovery solution.
The VESTA NSOC team designs, deploys and configures the Disaster Recovery solution.
Our Disaster Recovery solution efficiently utilizes storage capacity by storing only one copy of each unique system file. Files that are duplicated over many machines are only copied once for improved efficiency, and tracked in a SQL database in the event that system restoration is required. The primary purpose of the Disaster Recovery service is to protect valuable data (such as call records and configuration files) in the case of a hardware failure or data corruption. However, Vesta Solution’s Disaster Recovery service also plays a valuable role in
improving availability by drastically reducing restoration time by eliminating laborious CD-shuffle installation processes. The Disaster Recovery service requires the addition of an NMS server to store system backup data. A SQL database, which is loaded onto the NMS prior to shipment, will track the backup processes.
Understanding the Disaster Recovery system setup
The Disaster Recovery application is loaded onto the NMS Server by VESTA NSOC. The Disaster Recovery client software is then deployed from the
NMS server to each server and workstation that needs to be backed up.
Understanding the backup process
The Disaster Recovery application is typically configured to perform an automatic
weekly backup of each subscribing server and workstation. One of the significant
benefits of the Disaster Recovery software is that it supports incremental backups.
This saves storage space and provides for a faster backup and restore process. The
status of the backup process is stored in the SQL database and reported back to the
VESTA NSOC. The NMS server is typically configured to store one month of backups (four
copies, if backups are being saved on a weekly basis).
Understanding the restoration process
If a server or workstation fails, the most recent backup of the device can be easily
retrieved from the NMS server in order to restore the failed device.
Utilizing the restoration process is much faster than reinstalling and configuring every
application that was installed on each machine. This process also ensures that all
application-specific files will be restored, which would not be possible if you were to
recover a system by reinstalling and configuring each application.