Patch Management Service Offering
The Patch Management service automatically updates Windows-based Vesta Solutions, Inc.
servers and workstations with Microsoft software patches (these mostly consist of
security patches). Consistently updating systems with software patches plays an
important role in maintaining security.
CIO magazine recently listed “Outdated Microsoft Service Packs” among its 10 Most
Common Internal Security Threats. Consistently patching known vulnerabilities (on
both servers and workstations) is essential for maintaining a secure computing system.
The Vesta Solutions, Inc. Patch Management service assists in keeping your system up to date,
helping to ensure that known vulnerabilities will not be exploited.
The Vesta Solutions, Inc. Patch Management service includes the following key benefits:
Vesta Solutions, Inc. certifies and evaluates each OS patch, making sure that patch updates
do not interrupt service and ensuring that no extraneous patches are deployed.
The NSOC team assists with setup for managing patch deployment.
The NSOC web site tracks and reports on successful deployments.
Vesta Solutions, Inc. continuously certifies its products with the Patch Management solution.
Understanding the Patch Management system setup
The Patch Management application is loaded onto the Console server by Vesta Solutions, Inc. System Staging. Similar to Monitoring & Response, the NSOC initiates deployment of the Patch Management software application from the server to other approved workstations and servers at the site. Once this deployment is completed, the Patch Management service will be activated.
Understanding the Patch Management Update Process
Prior to the deployment of a Microsoft OS patch, Vesta Solutions, Inc. reviews the patch to
determine its relevance to Vesta Solutions, Inc. applications, potential impact to customer
networks, and testing requirements.
Once a patch is certified by Vesta Solutions, Inc. System Verification & Test group, the
NSOC team will create a software package for deployment. The package
will include the patches to be deployed and applicable deployment rules for each
patch.
The Console server will automatically check for new patch updates, typically on a
daily basis. If new patches are found on the NSOC Application Server, they are
downloaded to the Console server at the site, based on an agreed-upon schedule.
Because many update packages require a reboot, these patch updates will remain on
the Console server until an NSOC specialist initiates deployment to each of the clients.
This deployment is only begun after obtaining approval from your site or the
appropriate maintenance partner.