Welcome to our new and improved NSOC Services portal. We are excited about the changes we have made which allow you to view reports specific to your area of responsibility, create custom reports, and learn more about
VESTA NSOC. We trust you will like the new site but we are open to your suggestions. Feel free to contact us at any time.
As the public safety industry evolves toward an interconnected, data-centric model, the need for effective monitoring, support and security strategies becomes paramount. Not being proactive, maintaining your environment or making the necessary security changes to secure your infrastructure invites challenges that may threaten the availability of the dispatch center. That's when you can look to and count on us.
The VESTA NSOC offers a comprehensive suite of services to ensure stability and the highest level of availability for your 911 call center.
Most of our customers understand the value of pro-active monitoring, but many 911 call centers believe they are immune from service failures and other security threats because they are not directly connected to the Internet. The VESTA NSOC portfolio of services proactively monitors, responds and can manage incidents to resolution.
Our suite of services include Monitoring, Monitoring and Management of devices, audits and assessments, patch management, virus protection, disaster recovery and many other security related services designed to support today's 911 call centers.
Many customers subscribe to our services because of our transparency, proactive monitoring and our full management services resulting in over 90% of issues being resolved remotely by the VESTA NSOC. Allowing customers to focus on the services they provide to their communities. Our services reduce, if not removes the delays associated with technical dispatches.
Some customers view our pro-active monitoring services as a security blanket, knowing that someone is always watching their 911 call center environments. While others take the next step with full management alleviating any concerns about having to perform response, preventative maintenance, of staffing support with appropriately trained technicians able to support the call center infrastructure.
These are just a few benefits of the VESTA NSOC, there are many more.
The VESTA NSOC is a 24x7x365 Operations Center based out of Temecula, CA. and manned with well-trained VESTA support engineers who are also certified in Cisco, VMware and Microsoft solutions. The VESTA NSOC is never closed...
The VESTA NSOC contains state-of-the-art monitoring, management and security tools dedicated to supporting the needs of emergency call centers.